Compliments & Complaints
We value your feedback. Whether you’d like to share a compliment, report a problem or make a suggestion, we’d like to hear from you. Your feedback helps us improve.
Share a compliment
Enjoyed your visit? Had a great experience with our team? We’d love to hear what went well!
Send a complimentMake a complaint
If something didn’t meet your expectations, please let us know so we can put it right.
Make a complaintOur complaints procedure
We aim to resolve complaints quickly and fairly. Here’s how it works:
- Report: Tell us what happened, in person, by phone, email or via our form
- Acknowledge: We’ll confirm receipt within 2 working days
- Investigate: We’ll look into what happened
- Resolve: We’ll explain our findings and what we’ll do differently
Most complaints are resolved within 10 working days. We’ll keep you updated throughout the process.
Get in touch
- 📞 Call: 01458 251881
- 📧 Email: hello@theangelcafelangport.co.uk
- 📍 Visit us at Cheapside, Langport
- 📋 Use our contact form
Your rights
If you’re not satisfied with how we’ve handled your complaint, you can escalate it to:
SBA CIC
[Details to be added]